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Relief Security Officer

2 months ago

Epsom, Surrey, United Kingdom ICTS Europe Full time

About ICTS Europe

ICTS Europe is a leading provider of security solutions, employing over 4,000 people in the UK and offering services throughout Europe.

Job Summary

We are seeking a highly skilled Relief Security Officer to join our team at a large hospital trust in Epsom and Carshalton. As a Relief Security Officer, you will play a critical role in ensuring the safety and security of people and premises.

Key Responsibilities

  • Patrol buildings to deter and detect potential security threats
  • Manage emergencies, including fire evacuation, conflict management, and physical intervention
  • Work closely with client representatives, customers, and colleagues to resolve queries
  • Manage access control for employees, visitors, patients, and contractors
  • Identify and report Health & Safety issues and provide first aid if necessary
  • Maintain records, including incident reports and daily occurrence logs, using computer-based systems
  • Investigate and write detailed reports on incidents, liaising with police and other third parties as needed

Requirements

  • Excellent customer service, communication, and organizational skills
  • Ability to remain calm and professional under pressure
  • Dynamic and interactive skills to engage with the public
  • Experience in a customer-facing role, ideally in security

Person Specification

  • 5-year checkable background
  • Document and Share-Code to prove eligibility to work in the UK, if applicable
  • Ability to pass a criminal record check (CRC) to the required standard
  • Excellent command of English – both oral and written
  • SIA license - Door Supervisor or Close Protection required
  • Previous experience in hospital security or similar
  • SIA CCTV License is not essential but would be beneficial

What We Offer

  • Full training and uniform
  • Health and safety equipment
  • Access to a Personal Pension Scheme
  • Health Insurance Scheme
  • Discount shopping platform
  • Employee Assistance Programme
  • Cycle to Work Scheme