Senior Manager, Client Services and Consulting
4 weeks ago
Wasserman Live is a leading global marketing, management, representation, and sales business that serves talent, brands, and properties on a global scale.
We operate at the epicenter of sports, music, entertainment, and culture, empowering clients, igniting passions, and inspiring fans worldwide.
Job SummaryThe Senior Manager, Client Services and Consulting will provide comprehensive client management, support, and direction to both existing and new clients within our Client Services team.
This role is responsible for the management and coordination of all operational activity, event delivery, and client relationship management across one of our biggest sporting clients and their European event calendar.
Key Responsibilities- Provide experienced consultancy and support for any additional events worldwide, to facilitate consistency of service levels across this key account.
- Creation of project and event programs, developing successful delivery strategies based on event dates and scope, including detailed advance planning for complex logistical requirements.
- Providing clear and timely internal communications, working with Wasserman Live Studio, Production, and Logistics Teams to schedule capacity and ensure detailed event planning, as well as management of on-site resource/teams.
- Provide line management and direction to team members assisting in the delivery of projects, ensuring all client and Wasserman Live requirements are met to the highest standards and team members are supported and developed.
- Ensuring contract terms are understood, monitored, and met, and your wider account team continues to deliver a high-quality service against agreed contract KPIs.
- Building strong, trusted, and long-lasting relationships, providing strategic advice to clients leading to development of existing revenue streams and ongoing contract renewal.
- Senior oversight and day-to-day financial control of key accounts, including event and contract pricing, client budgets and approvals, margin review and control, and timely payment schedules.
- Proactively drive Wasserman Live's sustainability policy with clients, finding innovative ways to align our goals with that of our clients through the use of more environmentally friendly products, processes, and delivery strategies.
- Strong project management experience across event planning and delivery, to challenging timeframes.
- Collaborative and clear approach to commercial development and communication.
- Exceptional in relationship management and diplomacy, including negotiating with and influencing decision making.
- Highly effective in building and writing presentations.
- Excellent organizational and communication skills, ensuring project systems and procedures are setup and structure correctly.
- Ability to think on your feet, evaluate risks, and take decision to resolve issues.
- Confident taking the financial lead on projects and client accounts, managing budgets and cost control.
- Comfortable working with and managing groups of cross-functional teams, some of who may work remotely or across other territories.
- Flexibility to move between events and Wasserman Live teams to develop knowledge and skills, to support the wider business.
We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or race.
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