Applications Product Specialist

6 days ago


Cardiff, Cardiff, United Kingdom CK Group Full time

Job Summary:

CK Group is seeking a highly skilled Applications Product Specialist to join our team. As a key member of our diagnostics company, you will provide technical support and expertise to internal and external customers.

Key Responsibilities:

  • Provide application, technical, or scientific support to customers, handling enquiries from problem acceptance to case resolution.
  • Deliver sustainable solutions for support cases, ensuring customer satisfaction.
  • Develop and deliver customer training programs.
  • Conduct on-site support activities, providing expert guidance and assistance.

Requirements:

  • Degree educated in a relevant biomedical discipline.
  • Previous experience working in a hospital or research laboratory environment (strongly desired).
  • Proven track record of troubleshooting experience (desired).
  • Familiarity with Customer Relationship Management (CRM) and web delivery tools (advantageous).
  • Understanding of the diagnostics industry and experience working in a multicultural team environment (strongly desired).
  • Full UK/EU driving license.
  • Passport for overseas training.

About Our Client:

Our client is a global pharmaceutical company with a significant presence in the UK. They are committed to delivering life-changing medicines and share their scientific expertise with the healthcare and business communities.

Location:

This role is field-based, with the majority of travel taking place in South Wales.



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