Senior Salesforce Administrator
2 weeks ago
About the Role:
The Senior Salesforce Administrator will be responsible for the maintenance and day-to-day operations of the Labcorp BLS CRM system (Salesforce) and associated tools that are needed to support these efforts.
This role will provide end-user support for all system users and requires both technical and business knowledge.
Key Responsibilities:
- Establish and maintain relationships with all functional areas using Salesforce, including Sales, Proposal Management, Marketing, Finance, Contracts, etc.
- Serve as the Salesforce Administrator technical lead on commercial projects, responsible for reviewing business requirements and translating them into functional requirements.
- Facilitate and support the Governance Process for Labcorp BLS.
- Demonstrated understanding of the underlying technical requirements for Salesforce Automation and Microsoft Exchange, SQL Server, Active Directory, and Internet Information Server (IIS).
- Strong knowledge of the organizational culture and structure, particularly of the Global Commercial Organization.
- Effective communication skills to help internally "sell" and "service" the user group, including training requirements and system benefits.
About You:
To be successful in this position, you must have the following criteria:
- Excellent customer service skills, attention to detail, and ability to be persistent while maintaining tact.
- Demonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook, PowerPoint).
- Demonstrated ability to plan, multi-task, and prioritize.
- Demonstrated teamwork, communication (written and verbal), and organizational skills.
- Ability to work to deadlines.
- Strong analytical skills.
- Positive attitude and sense of urgency.
Your Qualifications:
- Bachelor's degree required in a related field or equivalent work experience.
- 3 years' minimum experience working with Salesforce or equivalent application experience.
- Salesforce Administrator Certification.
- Salesforce Advanced Administrator Certification.
- Experience working with a B2B sales organization.
- Salesforce Platform App Builder Certification – Preferred.
- Salesforce Sales Cloud Consultant Certification – Preferred.
- Ideally experience in the life science industry.
What You Will Find at Labcorp:
- Work-Life Balance: At Labcorp, you can manage your work-life balance with our employee-friendly leave policy and enjoy dedicated time with your friends and family.
- Training & Development: Labcorp offers developmental training in self-paced, virtual, and live-in-person formats to help grow your career.
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