Healthcare Practice Coordinator

1 month ago

Hunstanton, Norfolk, United Kingdom Vida Healthcare, Hunstanton Surgery Full time

About the Role

Vida Healthcare is seeking a dedicated practice administrator to enhance our dynamic practice support team on a full-time basis. This role is pivotal in leading the team to ensure that all reception and administrative functions are executed efficiently, aligning with the objectives of Vida Healthcare. You will be the primary point of contact for various communications, whether in person, over the phone, or through electronic systems.

Main Responsibilities:

  • Manage call queues to ensure prompt response across all locations.
  • Oversee online consultation services.
  • Organize and maintain staff rotas for all relevant sites, including arranging cover during absences.
  • Authorize reimbursement claims.
  • Provide training for new reception team members and identify further training needs.
  • Guide patients to the most suitable services.
  • Act as the first point of contact for escalating issues.
  • Conduct return-to-work interviews when necessary.
  • Motivate the team and ensure effective communication among all members.
  • Handle verbal complaints from patients.
  • Process Foodbank voucher and translation requests.
  • Assist with clinical rotas, making immediate adjustments due to GP or Triage absences.
  • Oversee room allocations.
  • Support compliance with CQC standards.
  • Address building and facilities inquiries.
  • Attend relevant meetings and take minutes as required.

Please refer to the full job description for additional details. Previous applicants need not apply. We reserve the right to close the job advert once sufficient applications have been received.

About the Candidate

The ideal candidate will possess the following skills and experience:

  • Experience in reception and/or secretarial roles.
  • Strong written and spoken English skills.
  • Proficient in IT, capable of producing MS Word documents and basic Excel spreadsheets.
  • Experience in dealing with patients or customers.
  • Good keyboard skills.
  • Excellent organizational, time management, communication skills, and attention to detail.

Preferred Qualifications:

  • Experience in team management.
  • Training in medical terminology.
  • Familiarity with SystmOne.
  • Basic knowledge of Microsoft products and email.
  • Prior experience in the NHS.

About Us

At Vida Healthcare, we are committed to maintaining high standards of patient care. To achieve this, we seek reliable team players who demonstrate strong caring qualities, dedication, and meticulous attention to detail. As one of Norfolk's largest and most successful general practices, we collaborate with NHS colleagues to deliver exceptional patient care. Our practice has experienced significant growth in recent years by fostering an environment that encourages talented individuals to thrive and make a meaningful impact.

Disclosure and Barring Service Check

This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, necessitating a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

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