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Healthcare Practice Coordinator
3 months ago
Vida Healthcare is seeking a dedicated Practice Administrator to enhance our dynamic practice support team on a full-time basis. This role is pivotal in leading the team to ensure that all reception and administrative functions are executed effectively, aligning with the goals of Vida Healthcare. Responsibilities include:
- Managing call queues to guarantee prompt responses across all locations.
- Supervising online consultation services.
- Coordinating and ensuring staff schedules are maintained, including arranging cover during absences.
- Authorizing reimbursement claims.
- Providing training for new reception team members and identifying further training needs.
- Directing patients to the most suitable services.
- Acting as the primary contact for issue escalation.
- Conducting return-to-work interviews when necessary.
- Motivating the team and fostering effective communication among all members.
- Being the first point of contact for patients wishing to lodge verbal complaints.
- Processing requests for Foodbank vouchers and translation services.
- Assisting with clinical schedules and making immediate adjustments due to staff absences.
- Overseeing room allocations.
- Supporting compliance with CQC standards.
- Addressing building and facilities inquiries.
- Participating in relevant meetings and taking minutes as needed.
Please refer to the complete job description for further details. Previous applicants need not apply. We reserve the right to close the job advert once we have received sufficient applications.
About the CandidateThe ideal candidate will possess the following skills and experience:
Essential:- Experience in reception and/or administrative roles.
- Strong written and verbal communication skills in English.
- Proficient in IT, capable of creating MS Word documents and basic Excel spreadsheets.
- Experience in patient/customer interactions.
- Good keyboard proficiency.
- Excellent organizational, time management, communication skills, and attention to detail.
- Experience in team management.
- Familiarity with medical terminology.
- Prior experience with SystmOne.
- Basic knowledge of Microsoft products and email.
- Experience working within the NHS.
At Vida Healthcare, we take pride in our exceptional standards of patient care. To maintain this level of excellence, we seek reliable team players who exhibit strong caring qualities, dedication, and meticulous attention to detail. As one of Norfolk's largest and most successful general practices, we collaborate with NHS colleagues to deliver the highest quality patient care. Our practice has seen significant growth in recent years by fostering a work environment that encourages talented individuals to thrive and make a meaningful impact.
Disclosure and Barring Service Check
This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, necessitating a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
