Healthcare Practice Coordinator

1 month ago

Hunstanton, Norfolk, United Kingdom Vida Healthcare, Hunstanton Surgery Full time
About the Role

Vida Healthcare is seeking a dedicated Practice Administrator to oversee our dynamic practice support team on a full-time basis. This role is pivotal in ensuring that all reception and administrative functions are executed efficiently, aligning with the objectives of Vida Healthcare. The Practice Administrator will be the cornerstone of our operations, facilitating communication and service delivery both in person and through various electronic platforms.

Main Responsibilities:
  • Manage call queues to ensure prompt response times across all locations.
  • Supervise online consultation services to enhance patient accessibility.
  • Organize and maintain staff rotas, including arranging cover during absences.
  • Authorize reimbursement claims in a timely manner.
  • Provide training for new reception team members and identify further training needs.
  • Guide patients to the most suitable services available.
  • Act as the primary contact for escalating issues within the team.
  • Conduct return-to-work interviews as necessary.
  • Foster a motivated team environment with effective communication among all members.
  • Serve as the first point of contact for patients wishing to voice complaints.
  • Process requests for Foodbank vouchers and translation services.
  • Assist with clinical rota management, making immediate adjustments as required.
  • Oversee room allocations to ensure optimal use of facilities.
  • Support compliance with CQC standards.
  • Address building and facilities inquiries efficiently.
  • Attend relevant meetings and take minutes when appropriate.

About the Candidate

The ideal candidate will possess the following skills and experience:

Essential:
  • Experience in reception or secretarial roles.
  • Strong written and verbal communication skills in English.
  • Proficient in IT, including the ability to create MS Word documents and basic Excel spreadsheets.
  • Experience in customer or patient interactions.
  • Good keyboard skills.
  • Exceptional organizational, time management, communication skills, and attention to detail.
Preferred:
  • Experience in team management.
  • Training in medical terminology.
  • Familiarity with SystmOne software.
  • Basic knowledge of Microsoft products and email.
  • Previous experience within the NHS.

About Us

At Vida Healthcare, we are committed to maintaining the highest standards of patient care. To achieve this, we seek reliable team players who demonstrate strong caring qualities, dedication, and meticulous attention to detail. As one of Norfolk's largest and most successful general practices, we collaborate with NHS colleagues to provide exemplary patient care. Our practice has experienced significant growth in recent years by fostering a work environment that empowers talented individuals to excel and make a meaningful impact.

Disclosure and Barring Service Check

Please note that this position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, necessitating a Disclosure submission to the Disclosure and Barring Service to check for any prior criminal convictions.

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