Application Support Specialist

6 days ago

Yeovil, Somerset, United Kingdom Leonardo Full time
Job Description:

Application Support Job Description

As an Application Support specialist at Leonardo, you will be responsible for maintaining a stack of business-critical applications that include both COTS products and internally developed solutions. You will ensure that services are running seamlessly and enabling users to get on with their daily business.

Key Responsibilities:

  • Monitor applications and services via a service management tool, reacting to incidents and service requests to agreed SLAs.
  • Diagnose and resolve issues as soon as possible, working through finding the root cause and recommending process changes, improved monitoring, new errors, user training, or changes to the app's code.
  • Cover holiday support for other team members, ensuring services don't stop and software is supported to ensure that the business can operate as expected.

Requirements:

  • Empathy with users
  • Patience and understanding
  • Acceptance of ownership
  • Investigation and diagnostic skills
  • Excellent customer service skills
  • Attention to detail
  • A proactive approach
  • Ability to work under pressure and to tight deadlines

Desirable Skills:

  • Previous experience in software such as Siemens Team Center, Dassault Catia, IBM DOORs, ADOBE, or Microsoft Office Suite

Benefits:

  • Flexible working hours with hybrid working options
  • Company-funded flexible benefits, including private healthcare, dental schemes, Workplace ISA, Go Green Car Scheme, technology and lifestyle options
  • Holidays: 25 days plus bank holidays, option to buy/sell leave and to accrue up to 12 additional flexi leave days per year
  • Award-winning pension scheme with up to 10% employer contribution (increasing to 15% from April 2024)
  • Employee Assistance Programme with access to free mental health support, financial wellbeing support, and network groups
  • Discounted Gym membership and Cycle to work scheme
  • Free access to over 4000 online courses via Coursera
  • Referral Incentive scheme
  • Bonus scheme for all employees at management level and below

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