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Debt Collection Professional

2 months ago

Bracknell, Bracknell Forest, United Kingdom Office Angels Full time
Job Description

Role Summary:

We are seeking a highly skilled Credit Controller to join our team at Office Angels. As a Credit Controller, you will be responsible for the local collection of debts for a specific portfolio of customers.

Key Responsibilities:

  • Reporting to the Credit Control Team Leader
  • Responsible for the local collection of debts for a specific portfolio of customers
  • Resolving queries with local & EU based staff
  • Performing Customer account reconciliations
  • Handling Customer related enquiries
  • Releasing of blocked orders within set rules
  • Providing debtor information to Sales and Credit Control colleagues
  • Liaising with and providing assistance to the Outsourced Teams
  • Escalating problem overdues and queries to the Team Leader
  • Initiating Credit Limit adjustments and override requests as required
  • Ensuring Credit Master Data changes are actioned as per set criteria
  • Providing required data to the Team Leader, Cluster Credit Manager, and Finance Department for Debtor reporting
  • Follow up on receipt of Annual Balance Confirmations as required
  • Aiding SOX and KPMG Auditors as required
  • Ensuring Disputes/Deductions are tagged and managed in line with Company policy

Requirements:

  • Several years' experience of working within a busy credit department
  • Working to achieve high KPI levels
  • Proven experience of Account Collections, Reconciliations and Dispute resolution
  • Effective communication with internal and external Customers
  • Ability to work both independently and as part of a team to a high standard
  • Experience of SAP, Excel & Word
  • Ability to build and maintain good business working relationships both internally and externally

What We Offer:

  • Weekly pay
  • Up to 28 days annual leave
  • BOOST benefits portal with shopping discounts and utilities/restaurant/cinema vouchers