Hotel Reservations Supervisor

4 weeks ago


West London, United Kingdom Firmdale Full time

About the Role:

We are seeking a dedicated and skilled individual to take on the role of Reservations Manager at Firmdale Hotels. This position is pivotal in ensuring that our reservations department operates smoothly, delivering outstanding service to our guests.

Key Responsibilities:

  • Manage incoming reservation inquiries via phone and email with professionalism and efficiency.
  • Prepare and present weekly and monthly reports for departmental review.
  • Build and maintain strong relationships with colleagues, travel agents, and guests to ensure exceptional service delivery.
  • Oversee the financial management of the reservations department, including budgeting and forecasting.
  • Consistently uphold the high standards of Firmdale Hotels.
  • Address and resolve guest complaints promptly and effectively.
  • Take on Duty Manager responsibilities as required.

Qualifications:

  • Demonstrated experience in a luxury hotel environment as a Reservations Manager or Supervisor.
  • Proficiency in the Opera system is essential.
  • Thorough understanding of Front Office operations.
  • Outstanding customer service skills with strong communication abilities.
  • Ability to perform well under pressure in a dynamic environment.
  • Awareness of current trends in hospitality and competitive landscape.
  • Exceptional attention to detail and organizational skills.
  • Strong leadership skills with the ability to motivate and train team members.

What We Offer:

  • Competitive salary based on experience.
  • Access to financial wellbeing resources, including the Wagestream app.
  • Health cash plan covering various therapies and treatments.
  • Discounts on cinema tickets, gym memberships, travel, and dining.
  • 30% discount on food and beverages at our establishments.
  • Complimentary meals during shifts.
  • Referral bonuses for recommending exceptional talent.
  • Flexible scheduling options.
  • Dry cleaning services for work attire.
  • Enhanced holiday allowances based on tenure.
  • Season ticket loans for commuting convenience.
  • Ongoing training and professional development opportunities.
  • Regular team events and fitness activities.
  • Cycle to work scheme and annual service awards.
  • Paid volunteering day each year.
  • Exclusive discounts at partner hotels and spas.
  • And much more.

About Firmdale Hotels:

Firmdale Hotels is a prestigious group of luxury hotels and bars renowned for their unique designs and exceptional service. Our commitment to excellence has earned us numerous accolades within the hospitality industry.

If you are passionate about delivering outstanding service and wish to contribute to our legacy of excellence, we encourage you to consider this opportunity.



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