Hotel Reservations Supervisor

4 weeks ago


West London, United Kingdom Firmdale Full time

About the Role:

We are seeking a dedicated individual to take on the role of Reservations Manager at Firmdale Hotels. In this pivotal position, you will oversee the reservations department, ensuring efficient operations and outstanding guest interactions.

Key Responsibilities:

  • Manage incoming reservation inquiries through calls and emails with professionalism and efficiency.
  • Prepare and present weekly and monthly reports for departmental review.
  • Foster strong relationships with colleagues, travel agents, and guests to maintain high service standards.
  • Oversee the financial management of the reservations department, including budgeting and forecasting.
  • Ensure adherence to Firmdale's exceptional service standards.
  • Address and resolve guest complaints in a timely and effective manner.
  • Take on Duty Manager responsibilities as needed.

Qualifications:

  • Demonstrated experience in a luxury hotel environment as a Reservations Manager or Supervisor.
  • Proficiency in the Opera system is essential.
  • Strong understanding of Front Office operations.
  • Excellent customer service and communication skills.
  • Ability to perform well under pressure in a dynamic setting.
  • Awareness of current trends in hospitality and competitive landscape.
  • Detail-oriented with strong organizational skills.
  • Experience in leading and motivating teams through effective training.

Benefits:

  • Competitive salary based on experience.
  • Access to financial wellbeing tools and services.
  • Health cash plan covering various therapies.
  • Discounts on cinema, gym memberships, travel, and dining.
  • 30% discount on food and beverages at our venues.
  • Complimentary meals during shifts.
  • Referral bonuses for recommending talent.
  • Flexible scheduling options.
  • Dry cleaning services for work attire.
  • Enhanced holiday allowance based on tenure.
  • Season ticket loans for commuting.
  • Ongoing training and professional development opportunities.
  • Regular team events and fitness activities.
  • Cycle to work scheme and long service awards.
  • Paid volunteer day each year.
  • Exclusive discounts at partner hotels and spas.

About Firmdale Hotels:

Firmdale Hotels is a prestigious group of luxury hotels and restaurants known for their unique designs and exceptional service. Our commitment to excellence has earned us numerous accolades in the hospitality industry.

If you are passionate about delivering outstanding service and wish to be part of a renowned hospitality group, we invite you to consider this opportunity.



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