Reservations Supervisor

5 months ago


London, United Kingdom Hotel Saint London Full time

**About us**

Hotel Saint is a new kind of hotel, one that’s modern, smart, and attentive. All the essentials, simplified. Great hospitality, uncomplicated. We’re 267 rooms of contemporary, understated style. Where everything we do is done exceptionally well, with great care and precision. Everything is always just right. You’ll find us on Aldgate High Street in ‘The City’, right next to the Aldgate Underground station.

**About you**
- Fluent in spoken and written English
- Excellent communication skills
- Adaptability and ability to find solutions to different problems
- Proven experience working in a fast-paced environment and multitasking
- Proficient in the use of Microsoft Office suite (intermediate Excel is an advantage), Opera PMS, Opera S&C or Delphi, SynXis and OTA extranet sites as well as channel manager software
- Confident in the daily use of several software platforms simultaneously
- Previous experience as a Reservations Supervisor

**About the job**
- Supervise and motivate Reservations colleagues, ensuring that the correct standards and service levels are delivered consistently.
- Serve as the first line of enquiry for group room reservations within the hotel. You will be responsible for offering excellent customer service, options, and other solutions to meet guest and customer needs.
- Perform reservations for individual, group and small meetings to the highest standards.

**Benefits**
- Great work-life balance
- Discounts in Highgate Hotels worldwide
- Private pension
- Employee Assistance Program available
- Complimentary meals on duty
- Career development opportunities

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

**Benefits**:

- Canteen
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Experience**:

- similar: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: HSL - RS IN


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