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Field Services Engineer

2 months ago

Hemel Hempstead, Hertfordshire, United Kingdom Avidity Science - EMEA Full time
About the Role

Avidity Science - EMEA is seeking a highly skilled Field Services Engineer to join our Service team in the UK. As a Field Services Engineer, you will be responsible for providing exceptional service to our clients in the Healthcare and Scientific Research market.

Key Responsibilities
  • Carry out on-site preventive maintenance visits and electrical/mechanical fault finding of equipment, including water treatment and laboratory systems, repairs, and emergency response visits.
  • Perform commissioning and installation work on laboratory equipment, such as lab water products, CO2 incubators, autoclaves, and air flow cabinets, and provide after-sales technical and commercial support.
  • Work from technical documents, including installation manuals, maintenance manuals, etc.
  • Complete required service documentation to the required level and complete call reports.
  • Collaborate with the Service Office team to provide best-in-class customer experience and communicate daily.
  • Maintain car stock inventory of spare parts.
  • Adhere to Health and Safety Procedures.
  • Perform other duties as assigned.
Requirements
  • NVQ or higher in Mechanical, Electrical, or Chemical Engineering or similar, or proven experience.
  • A full UK driving license is required.
  • Experience as a Service Engineer, Test Engineer, or in a field-based technical support role is essential.
  • Working knowledge of electrical/mechanical equipment is essential.
  • Experience with reverse-osmosis water systems and/or biosafety airflow cabinets is a distinct advantage.
  • Knowledge of the Healthcare and Scientific market is desirable but not essential.
  • Good organizational skills with an eye for detail and the ability to prioritize workload and manage multiple tasks.
  • Passionate about providing a first-class service to our customers and willing to react to customer needs at short notice.
  • A professional and diligent approach to work and communication with colleagues and customers, with the ability to work as part of a team and independently.
  • Strong verbal and written communication skills, with the ability to communicate at all levels in a clear and concise manner.
  • A good level of IT competency, including knowledge of PLC controls and Business CRMs.
  • Spoken French and German language skills are an advantage, as we support customers outside of the UK.
What We Offer
  • Competitive salary.
  • Pension contributions matched up to 8%.
  • Death in service life assurance (3x Salary).
  • Enhanced family leave (including Maternity, Paternity, and Shared Parental).
  • Vitality Private Healthcare.
  • Health Cash Plan.
  • Employee Assistance Programme.
  • Cycle to work scheme.
  • Workplace Nursery Scheme.
  • Octopus Money Coach Service.
  • Discounted Shopping vouchers.
  • Team social activities.
About Avidity Science - EMEA

Avidity Science - EMEA is a collaborative and dynamic organization that encourages a team approach. We strive to create a fun and productive work environment where we can learn and grow together. Our values include Safety, Accountability, Respect, Integrity, Passion, and Collaboration, which we live every day, around the world. We are passionate about our people and cultivate an environment that provides development opportunities to grow professionally.