Customer Service Representative
6 days ago
About Star Lane Medical Centre
We are a dynamic and caring team at Star Lane Medical Centre, seeking a highly skilled and dedicated individual to join our team as a Customer Service Assistant.
Job Summary
We are looking for a passionate and capable person who will work with our team to deliver exceptional service to patients, colleagues, and other stakeholders.
Main Duties of the Job
- Provide excellent customer service to patients, communicating effectively and professionally in person, via telephone, email, and other channels.
- General administrative support, including maintaining records, handling patient enquiries, and providing administrative support to doctors and nurses.
- Building security, ensuring the security of the practice premises, including opening and closing the surgery.
Person Specification
Essential
- A good standard of GCSEs, particularly in English and Maths, is preferred.
- Previous experience in a customer service or administrative role, with strong literacy, numeracy, and IT skills.
- Good communication, organizational, and customer service skills, with the ability to work accurately and methodically.
- The ability to handle stressful situations and deal with upset or angry patients.
Desirable
- Experience specifically in a healthcare setting, such as another GP practice.
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