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VIP Service Representative

2 months ago

Luton, Luton, United Kingdom Signature Aviation Full time
Customer Service Excellence at Signature Aviation

We are seeking a highly skilled and customer-focused individual to join our team as an Air Concierge at our Luton FBO location.

About the Role:

  • Provide exceptional customer service to VIP clients, ensuring a 5-star experience throughout their stay.
  • Process customer documentation and liaise with third-party suppliers to ensure a seamless journey.
  • Assist with luggage handling, transportation, and lounge maintenance.
  • Work collaboratively with the Customer Operations team to maintain brand standards and provide a high level of customer satisfaction.

About You:

  • Proven experience in a customer-facing role, with a strong focus on delivering exceptional service.
  • Excellent communication and interpersonal skills, with the ability to work accurately under pressure.
  • Self-motivated and able to work independently, with a passion for providing a high level of customer experience.
  • Full and clean driving license, with additional languages an advantage.

What We Offer:

  • Enhanced holiday entitlement and a defined contribution company pension scheme.
  • Employee Assistance Program, Healthcare Cash Plan, and access to an Employee Perks platform.
  • Full uniform provided, full access to LinkedIn Learning, and ongoing Training & Development Opportunities.
  • Global Development Scheme Opportunities, Mentorship schemes, and a Recognition programme.
  • Employee of the Month, Quarter & Year awards, Volunteering / Charity Days, and Regular social events.
  • Enhanced Family Friendly Leave Policies.