Customer Service Representative

1 day ago

Luton, Luton, United Kingdom TUI Full time

About the Role

We are seeking a highly skilled and motivated individual to join our Customer Operations team as a Customer Service Representative. In this role, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.

About the Job

  • You will work closely with our Airline, Retail, and Destination Teams to provide exceptional customer service and resolve complex issues.
  • As a key member of our team, you will be empowered to make decisions and take ownership of customer issues, ensuring a high level of satisfaction and loyalty.
  • You will have the opportunity to work on various projects and contribute to the continuous improvement of our customer service processes.
  • Our ideal candidate will have a natural flair for delivering exceptional customer service, a continuous improvement mindset, and the ability to work effectively in a team environment.
  • You will be responsible for managing multiple systems and ensuring accurate customer information is logged where necessary.

About Our Offer

  • We offer a competitive salary and benefits package, including discounts on holidays and travel.
  • Our Health and Wellbeing support program provides support in five key areas: Financial, Health, Social, Community, and Career.
  • We have a discretionary bonus scheme and excellent rates with foreign exchange.
  • Our pension scheme and life assurance provide peace of mind for you and your loved ones.

About TUI

We are a global travel company that values diversity and inclusion. We believe in creating a workplace where everyone feels valued, respected, and empowered to succeed. If you share our values and are passionate about delivering exceptional customer service, we would love to hear from you.

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