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Customer Service Representative

2 months ago

Exmouth, Devon, United Kingdom Foodhub Full time
About the Role

We are seeking a highly skilled and dedicated individual to join our Customer Service team as a Contact Centre Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective support to clients via phone and email
  • Take ownership of client queries and resolve issues in a professional and courteous manner
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Stay up-to-date with industry trends and developments to provide expert advice and guidance to clients
  • Contribute to the development and implementation of new processes and procedures to improve customer service
What We Offer
  • A competitive rate of pay
  • 25-26 contracted hours per week, with various shift patterns available
  • Fully remote working
  • Opportunities for career development and growth
  • A supportive and inclusive team environment
Requirements
  • Minimum 5 years' experience in a contact centre environment
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Flexibility and adaptability in a fast-paced environment
Benefits
  • 33 days annual leave pro rata (including Bank and Public Holiday)
  • Option to buy an extra 5 days holiday per annum
  • Standard 3% employer pension contribution
  • Bupa Select Complete (Medical History Disregarded) for self and immediate family at a substantially discounted rate
  • Death in service - 4x salary from day 1
  • Gym contribution - £30 per month
  • Enhanced paternity leave of 2 weeks full pay
  • Full and Part-paid Accredited Training
  • Discount Hub - Apple products up to 15% off
  • Cycle to Work Salary Sacrifice Scheme
  • Tech Salary Sacrifice Scheme
  • Employee Assistance Programme accessible for all employees and their immediate families, including up to 6x face to face counselling sessions per year