Specialist Claims Advisor
3 weeks ago
Job Overview:
We are seeking a Specialist Claims Advisor to become a vital part of our expanding team at RPC, dedicated to managing claims made against professionals through an outsourced model. In collaboration with the Claims Department Head, you will oversee a portfolio of professional indemnity claims, ensuring an exceptional claims experience for our clients while providing precise reporting to insurers.
Key Responsibilities:
- Manage a portfolio of professional indemnity claims, making informed decisions that align with the interests of insurers.
- Assist management in pinpointing training requirements and facilitate training sessions for team members.
- Deliver outstanding customer service, fostering strong relationships with clients and stakeholders.
- Ensure compliance with Service Level Agreements and Key Performance Indicators.
- Execute insurers' reserving strategies and oversee external service providers.
- Conduct thorough investigations to assess insured exposures to claims, negotiating settlements within your authority.
- Evaluate and manage panel solicitors on behalf of insurers.
- Maintain accurate records within the electronic case management system.
Essential Qualifications:
- Proven experience in claims handling with a solid technical foundation.
- Familiarity with relevant regulations and compliance standards.
- Exceptional customer service and communication abilities.
- Strong prioritization skills with the capacity to deliver high-quality results under pressure.
- Proficient in Microsoft Office and case management software.
Desirable Credentials:
- Legal qualifications such as LLB Law, ACII, or CILEx.
- Understanding of law firm operations and client relationship management.
- Experience with case management systems.
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