Specialist Claims Advisor

3 weeks ago


Bristol, Bristol, United Kingdom RPC Full time

Job Overview:

We are seeking a Specialist Claims Advisor to become a vital part of our expanding team at RPC, dedicated to managing claims made against professionals through an outsourced model. In collaboration with the Claims Department Head, you will oversee a portfolio of professional indemnity claims, ensuring an exceptional claims experience for our clients while providing precise reporting to insurers.

Key Responsibilities:

  • Manage a portfolio of professional indemnity claims, making informed decisions that align with the interests of insurers.
  • Assist management in pinpointing training requirements and facilitate training sessions for team members.
  • Deliver outstanding customer service, fostering strong relationships with clients and stakeholders.
  • Ensure compliance with Service Level Agreements and Key Performance Indicators.
  • Execute insurers' reserving strategies and oversee external service providers.
  • Conduct thorough investigations to assess insured exposures to claims, negotiating settlements within your authority.
  • Evaluate and manage panel solicitors on behalf of insurers.
  • Maintain accurate records within the electronic case management system.

Essential Qualifications:

  • Proven experience in claims handling with a solid technical foundation.
  • Familiarity with relevant regulations and compliance standards.
  • Exceptional customer service and communication abilities.
  • Strong prioritization skills with the capacity to deliver high-quality results under pressure.
  • Proficient in Microsoft Office and case management software.

Desirable Credentials:

  • Legal qualifications such as LLB Law, ACII, or CILEx.
  • Understanding of law firm operations and client relationship management.
  • Experience with case management systems.


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