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Claims Specialist
3 months ago
Overview of the Position
DAS UK Group is seeking a Claims Specialist to become a part of our dynamic team. Our claims division plays a pivotal role in our leading legal expenses insurance services, and we are on the lookout for individuals who are dedicated to providing exceptional service to our clients. Our offices are modern and welcoming, and we promote flexible working arrangements; many of our team members enjoy the option to work remotely part of the week. We provide a comprehensive benefits package, and our standard working hours are 9-5, Monday to Friday, with no evening or weekend shifts. We are also open to discussing compressed work schedules for those interested.
In this role, you will utilize your outstanding customer service abilities to handle a variety of claims. Your responsibilities will include both verbal and written communication with our clients, as well as with solicitors and business partners. We will provide thorough training and ongoing support, guiding you through our career development pathway. Our team culture emphasizes collaboration and mutual growth.
Key Responsibilities of a Claims Specialist:
Manage a wide array of claims, ensuring a high standard of customer service throughout. Supervise the customer journey from initial contact through to evidence assessment and decision-making on claims, demonstrating empathy and understanding. Deliver clear, concise, and accurate information to clients, business partners, and internal stakeholders. Rapidly enhance your knowledge of DAS products and policies to become proficient in evaluating and identifying claims, as well as coordinating with litigators and solicitors when necessary.Ideal Candidate Profile
We are looking for individuals who can showcase:
A strong understanding of delivering exceptional customer service in a fast-paced setting. A commitment to working in a client-facing or technical role. A composed and patient demeanor when addressing challenging and sensitive claims. Excellent verbal and written communication skills.Our team is passionate and enthusiastic about our work. We encourage our employees to think independently and take ownership of their responsibilities. In return for your dedication, we offer competitive compensation and an attractive benefits package, which includes:
25 days of annual leave with the option to purchase an additional 5 days. Competitive salary structure. Company pension plan with options for increased contributions. Access to our Sports and Social club, which organizes discounted events. Opportunities for career advancement and professional development. Employee recognition and incentive programs. Group Income Protection for all staff members. Group Legal Protection for all staff members. Choice between European Motor Assistance or Home Emergency Assistance. Inclusion in our Health Cash plan. Salary sacrifice benefits, including a Cycle scheme. A comprehensive wellness program, including free weekly exercise classes and free eye examinations.Additionally, you will have access to our employee discounts hub, which offers exclusive savings across thousands of retail partners, including discounted gym memberships at numerous locations.
If you believe you would be a suitable fit for this position and can demonstrate relevant experience, we encourage you to consider applying.
