Duty Manager

12 hours ago


Ashbourne, Derbyshire, United Kingdom YHA Full time
About the Role

We are seeking a highly skilled and experienced Duty Manager to join our team at YHA. As a key member of our management team, you will be responsible for ensuring the smooth operation of our hostel, providing exceptional customer service, and leading a team of staff to deliver outstanding results.

Key Responsibilities
  • Manage the daily operations of the hostel, including staff supervision, guest services, and maintenance.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Lead a team of staff to deliver exceptional customer service and achieve sales targets.
  • Monitor and control expenses, ensuring the hostel operates within budget.
  • Collaborate with other departments to ensure seamless communication and coordination.
Requirements
  • Proven experience in a hospitality management role, preferably in a similar environment.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
  • Ability to work effectively in a fast-paced environment, with a high level of attention to detail.
  • Knowledge of hospitality industry trends and best practices.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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