Property Help Desk Manager

6 days ago

Blackburn, United Kingdom The People Pod Full time

About the Role:

The People Pod is seeking a highly skilled and experienced Property Help Desk Manager to join our team. As a key member of our Property Services department, you will be responsible for leading our Maintenance Help Desk team to deliver exceptional service to our clients.

Key Responsibilities:

  • Help Desk Management: Direct the help desk team activities to ensure Key Performance Indicators (KPIs) are met and an outstanding, cost-effective service is delivered to our clients.
  • Technical Support: Enhance the skill set of Maintenance Coordinators and Compliance Officers through sharing of trade knowledge and technical support.
  • Labour Management: Lead the direct labour team to facilitate effective service delivery and maintain high levels of customer satisfaction.
  • Partnership Supervision: Regulate the performance of our delivery partners to align with our quality and efficiency standards.
  • Site Supervision: Schedule and oversee site visits to monitor and approve repair and void work projects.
  • Communication and Collaboration: Foster excellent relationships with internal staff, field maintenance teams, and partners to facilitate open and regular communication.

Requirements:

  • Essential Experience: Previous role managing reactive maintenance jobs and a background in planning and property maintenance trade.
  • Regulatory Understanding: Knowledge of CDM15 regulations and different necessary certifications for regulatory compliance.
  • People Skills: Proficiency in building strong relationships and a compassionate approach to working in social housing settings.
  • Technical Acumen: Quick learning ability with computer literacy and readiness to master simPRO, our maintenance scheduling tool.
  • Problem-solving Aptitude: Great conflict resolution abilities and a calm demeanor in handling maintenance emergencies.

Why Join The People Pod:

As a forward-thinking company, we value collaboration and open communication. You will find opportunities to work with different teams to drive successful outcomes, always with the support of our senior management team.

Location: Office-based in Blackburn, Lancashire; includes minor UK site travel or remote working arrangements as agreed with the Senior Leadership Team

Job Type: Full-time, Permanent

Salary: £28,000 - £32,000 + annual Bonus, negotiable depending on experience

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