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Property Maintenance Manager

2 months ago

Blackburn, United Kingdom The People Pod Full time

Property Maintenance Manager - Lead a Dynamic Help desk Team

Are you a seasoned Maintenance Manager, Help Desk Manager or Property Services manager motivated to grow with an established team?

Join Us

We empower our clients who own expansive property portfolios mainly in the social housing sector across the UK. We are on the lookout for a pro-active Property Help Desk Manager to play a pivotal role in coordinating a range of services including reactive maintenance, compliance work, and planned void maintenance, ensuring smooth operations and heightened customer satisfaction.

The Property Maintenance Manager Role:

Your main responsibility will be steering the Maintenance Help desk team towards excellence by:

  • Help Desk Management: Direct the help desk team activities ensuring KPIs are met and an outstanding, cost-effective service is delivered to our clients.
  • Technical Support: Enhance the skill set of Maintenance Coordinators and Compliance Officers through sharing of trade knowledge and technical support.
  • Labour Management: Lead the direct labour team to facilitate effective service delivery and maintain high levels of customer satisfaction.
  • Partnership Supervision: Regulate the performance of our delivery partners to align with our quality and efficiency standards.