Coffee Shop Team Leader

6 days ago


Paisley, Renfrewshire, United Kingdom Dunelm Full time

Job Summary

We are seeking a highly motivated and experienced Coffee Shop Team Leader to join our team at Dunelm. As a Coffee Shop Team Leader, you will be responsible for leading a committed and hard-working team of colleagues, managing a high volume, fast-paced retail environment, and ensuring a high standard of beverage and food service is provided to our customers.

Key Responsibilities

  • Manage a team of colleagues, providing guidance, support, and development opportunities to ensure they are equipped to deliver excellent customer service and meet sales targets.
  • Oversee the day-to-day operations of the coffee shop, including inventory management, cash handling, and health and safety procedures.
  • Work closely with other Team Leaders, the Deputy Store Manager, and Store Manager to achieve business objectives and drive sales growth.
  • Develop and implement strategies to improve customer satisfaction, increase sales, and reduce costs.
  • Ensure that all team members are aware of and adhere to company policies and procedures, including health and safety, security, and shrinkage protocols.

Requirements

  • Proven experience of leading a team in a high-volume, fast-paced retail environment.
  • Experience of working in an establishment serving food and refreshments.
  • Ability to work across weekends and evenings, including flexible shifts.
  • Strong communication and interpersonal skills, with the ability to motivate and develop a team.
  • Knowledge of health and safety, security, and shrinkage procedures.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A supportive and inclusive work environment.
  • Recognition and rewards for outstanding performance.


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