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Cruise Reservations Coordinator

2 months ago

Southampton, Southampton, United Kingdom Oceania Cruises Full time
About Oceania Cruises

Oceania Cruises is a world-renowned culinary and destination-focused cruise line that offers luxurious travel experiences to over 450 marquee and boutique ports across the globe.

Job Summary

We are seeking a highly skilled and customer-focused Cruise Reservations Coordinator to join our team in the UK, European, and Middle Eastern Markets. As a key member of our reservations and guest service team, you will be responsible for providing exceptional support to our travel partners and guests, both on the telephone and via email.

Key Responsibilities
  • Manage day-to-day contact with travel agents and guests, providing high-level customer service and support.
  • Process cruise bookings from travel agents and direct clients, ensuring accurate and timely processing.
  • Drive sales and provide expert knowledge of our products and services.
  • Liaise with other departments as needed to ensure seamless communication and support.
  • Participate in consumer events, exhibitions, and ship visits to promote our brand and products.
Requirements
  • Multi-tasking and organizational skills, with the ability to work independently and as part of a small team.
  • Excellent communication and customer service skills, with a professional telephone manner.
  • Travel industry and general geographical knowledge, with a minimum of two years' experience in a customer-facing role.
  • Computer literacy, with experience using Microsoft Office and other relevant software.
What We Offer

Oceania Cruises offers a competitive benefits package, including a pension scheme, development opportunities, and a range of other perks and benefits. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.