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Front Office Manager

2 months ago

Whitechapel, United Kingdom One Hundred Shoreditch Full time
Job Description

One Hundred Shoreditch, a vibrant and stylish hotel in the heart of East London, is seeking an experienced and enthusiastic Front Office Manager to join our team.

Key Responsibilities:
  • Front Desk Operations: Assist the Front Office Manager in overseeing daily front desk operations, ensuring smooth check-in and check-out processes.
  • Team Leadership: Lead and mentor the front desk team, fostering a positive and collaborative working environment.
  • Guest Service: Ensure high standards of guest service are consistently delivered, handling guest inquiries, complaints, and special requests with professionalism.
  • Room Reservations: Monitor and manage room reservations, allocations, and front office systems.
  • Staff Development: Support staff training and development to maintain excellent customer service standards.
  • Administrative Duties: Assist with scheduling, performance management, and administrative duties as needed.
  • Interdepartmental Collaboration: Collaborate with other departments to ensure a seamless guest experience.
Benefits:
  • Competitive Salary: £34,938 p/a + service charge
  • Guest Experience: Enjoy dinner and drinks at our hotel
  • Complimentary Nights: 6 complimentary nights a year at any Lore Group hotel
  • Employee Discounts: 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
  • Health and Wellbeing: Contribution towards Health Cash Plan and Life Assurance
  • Training and Development: Bespoke training programmes and incentives such as Ride-to-Work and season ticket loan
  • Employee Recognition: Quarterly employee award ceremony and company staff parties