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Finance Systems Support Manager
4 weeks ago
We are seeking an experienced professional to join our Global Finance team in London as a Finance Systems Support Manager. The successful candidate will have a proven track record in providing quality customer service and continuous improvement in a similar professional services environment.
Key Responsibilities- Manage the support team to ensure they are motivated, effective, and providing excellent customer service.
- Set the objectives of the support team and provide regular feedback, guidance, and advice to ensure they are meeting their targets.
- Work with the Senior Manager to provide strategic leadership and vision to the support team.
- Manage and coordinate support calls in a timely manner using the agreed incident management processes and systems.
- Lead and coordinate the setup of systems and provide guidance to the support team on logical setup steps.
- Proactively supply support provision metrics detailing the volume and quality of finance system support and administration provided.
- Play a key role in month-end processes by reviewing steps, actively improving processes, and guiding the support team on how best to carry out tasks.
- Manage the rotas for regular tasks, administration processes, and month/year-end.
- Develop specific proposals on how the finance systems support organisation can continually improve the service it provides.
- Identify and drive improvements by working with the Business Analyst and Development Teams.
- Proven ability in providing leadership to a team, particularly across multiple locations.
- Experience of 3e is essential.
- Excellent understanding of financial information systems.
- A proven track record in providing quality customer service and continuous improvement.
- Excellent communication and negotiation skills and must be self-motivated and proactive.
- Ability to multi-task and work under pressure with excellent time management skills.
- Must have the ability to take ownership of tasks and lead processes to successful completion.
- Proven ability to drive and manage change.
- A flexible approach and a can-do attitude are a must.
- Ability to work with others remotely as the reach of the support provided is truly global.
A&O Shearman is a new global industry-leading law firm, with 47 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients.
