Beauty Counter Manager

5 days ago

London, Greater London, United Kingdom Artisan People Full time
Job Title: Counter Manager - Skincare

We are seeking a highly motivated and results-driven Counter Manager to join our team at Artisan People. As a Counter Manager, you will be responsible for driving sales growth, leading a team of beauty consultants, and providing exceptional customer service.

Key Responsibilities:
  • Monitor stock levels and report any issues to the Line Manager
  • Participate in merchandise management and ensure that it is in line with corporate guidelines
  • Manage NSV budgets and ordering within time limits
  • Conduct all assigned operational and administrative tasks including rotas and sickness reporting
  • Be a brand ambassador and representative at all times
  • Build relationships with store management and adhere to all store policies and procedures
  • Carry out any additional duties as directed by the management team
Sales and Service:
  • Lead and coach your team to ensure all team members achieve or exceed sales targets, as set by your Line Manager
  • Proactively sell the brand's products and provide a luxury standard of service to customers
  • Proactively link sell across product categories, to increase average pound sale (A£S) and average unit sale (AUS)
  • Prepare and organise activity on counter monthly with Area Manager approval
  • Book Beauty Room events
  • Complete all admin accurately off or on counter and in a timely manner
  • Consistently exercise storytelling skills through educating clients on the brand's heritage and values
  • Identify and depict each client's intent behind their visit and maximise all sales opportunities
Management and Development:
  • Proactively manage team members, identify coaching opportunities, and support with training
  • Manage stock levels in partnership with the Line Manager
  • Grow business through events, appointments, and return bookings
Requirements:
  • Management-savvy sales professional with a background in luxury beauty
  • Results-driven individual with a focus on growing the business
  • Excellent communication skills with the ability to identify key items that would suit the customers' needs
  • Presentation skills that reflect the values of the brand

We are looking for a candidate who embodies the values of our brand and has a passion for delivering exceptional customer service. If you are a motivated and results-driven individual with a background in luxury beauty, we encourage you to apply for this exciting opportunity.

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