Beauty Counter Manager

1 month ago


London, Greater London, United Kingdom Deciem Beauty Group Full time
Counter Manager Job Description

We are seeking a highly skilled and experienced Counter Manager to join our team at John Lewis in Oxford Street. As a Counter Manager, you will be responsible for overseeing the day-to-day operations of the counter, ensuring excellent customer service, and driving sales and profitability.

Key Responsibilities:
  • Supervise and manage a team of staff to achieve sales and customer service targets
  • Recruit, train, and develop staff to ensure they have the skills and knowledge to provide excellent customer service
  • Manage stock levels, inventory, and ordering to ensure the counter is fully stocked and merchandised
  • Monitor and control operational costs to ensure the counter is profitable
  • Ensure compliance with company policies and procedures, including health and safety and customer service standards
  • Provide coaching and feedback to staff to improve performance and achieve targets
  • Communicate with the Area Sales Manager to ensure alignment with company goals and objectives
Requirements:
  • Minimum 2-3 years of management experience in a retail or customer-facing environment
  • Proven track record of achieving sales and customer service targets
  • Excellent leadership and communication skills
  • Ability to work well under pressure and manage conflicting priorities
  • Strong attention to detail and problem-solving skills
  • High School Diploma or equivalent, plus relevant experience or qualifications
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive work environment
  • Access to training and development programs
  • A generous discount on DECIEM products

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and have a strong track record of leadership and management, we would love to hear from you.


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