Technical Operations Coordinator

1 week ago


Doncaster, Doncaster, United Kingdom Big Fish Little Fish Full time
Job Title: Renewable Energy Operations Assistant

We are seeking a highly skilled and motivated individual to join our team at Big Fish Little Fish as a Renewable Energy Operations Assistant. This role is within our renewable division, where we are looking for someone passionate about sustainability and clean energy.

About the Role:
  • Assist with inbound customer inquiries and internal department interactions, including sales, PV design, field installation teams, and wider networks.
  • Remotely diagnose and rectify technical issues with customer queries.
  • Manage the remedial process to ensure timely resolution.
  • Update customer relationship management (CRM) and other external portals.
Key Responsibilities:
  • Provide support to customers who require follow-up assistance.
  • Diagnose and resolve technical issues with customer queries.
  • Manage the remedial process to ensure timely resolution.
  • Update CRM and other external portals.
Requirements:
  • Knowledge of solar PV installation and maintenance.
  • Experience working within the construction industry, preferably in a technical or operations role.
  • Ideal NVQ level 3 in electrical installation or equivalent qualification.
  • Knowledge and experience of fault finding within an electrical remit.
  • Previous experience dealing with customers and providing technical support.
Desirable Qualifications:
  • BPEC solar PV qualification or equivalent.
  • 2391 Inspection and Testing certification.
  • 18th Edition wiring regulations knowledge.
  • JIB Gold Card or equivalent.

This is an excellent opportunity for someone looking to transition from a hands-on role to an office-based position. If you have the required skills and experience, please submit your application.



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