Current jobs related to Senior IT Service Desk Analyst - Amersham, Buckinghamshire - Pertemps Tamworth
-
IT Service Desk Analyst
2 weeks ago
Amersham, Buckinghamshire, United Kingdom The Entertainer Full timeJob DescriptionWe are seeking a highly skilled IT Service Desk Analyst to join our team at The Entertainer. As a key member of our IT function, you will be responsible for providing high-quality support services to our office, store, and warehouse teams.Key Responsibilities:Monitor and maintain Service Level Agreements (SLAs) for support services both...
-
Service Desk Support Specialist
4 weeks ago
Amersham, Buckinghamshire, United Kingdom VIQU Limited Full timeService Desk Analyst OpportunityWe are seeking a skilled Service Desk Analyst to join our client's head office in Amersham. This role offers a unique chance to gain insight into the retail industry and experience the organization's busy IT service.The successful candidate will provide high-quality support services to the company's warehouse, office, and...
-
Service Desk Technician
5 days ago
Amersham, Buckinghamshire, United Kingdom VIQU Limited Full timeJob Title: Service Desk AnalystLocation: AmershamJob Type: PermanentVIQU Limited is currently seeking a highly skilled Service Desk Analyst to join their team in Amersham. The successful candidate will be responsible for delivering high-quality, timely support services to the company's warehouse, office, and stores.Key Responsibilities:• Provide...
-
Service Desk Technician
1 week ago
Amersham, Buckinghamshire, United Kingdom VIQU Limited Full timeJob Title: Service Desk TechnicianJob Summary: We are seeking a highly skilled Service Desk Technician to join our team at VIQU Limited. As a Service Desk Technician, you will be responsible for delivering high-quality, timely support services to our clients.Key Responsibilities:Test, build, and configure hardware across the organisation.Provide assistance...
-
Service Desk Technician
2 weeks ago
Amersham, Buckinghamshire, United Kingdom VIQU Limited Full timeService Desk Technician - £28,000 to £31,000Viqu Limited is currently partnered with a UK retail company. We are looking to recruit a Service Desk Technician to join their head office. This role will offer the successful candidate a greater understanding of the retail industry and give them exposure to the organisation's busy IT service.The Service Desk...
-
Service Desk Support Specialist
4 weeks ago
Amersham, Buckinghamshire, United Kingdom VIQU Limited Full timeService Desk TechnicianViqu Limited is seeking a skilled Service Desk Technician to join their team. As a Service Desk Technician, you will be responsible for delivering high-quality support services to the company's warehouse, office, and stores.Key Responsibilities:Test, build, and configure hardware across the organization.Provide assistance to 250...
-
Service Desk Support Specialist
4 weeks ago
Amersham, Buckinghamshire, United Kingdom VIQU Limited Full timeService Desk TechnicianViqu Limited is seeking a skilled Service Desk Technician to join their team. As a Service Desk Technician, you will be responsible for delivering high-quality support services to the company's warehouse, office, and stores.Key Responsibilities:Test, build, and configure hardware across the organization.Provide assistance to 250...
-
Service Desk Support Specialist
3 weeks ago
Amersham, Buckinghamshire, United Kingdom VIQU Limited Full timeService Desk TechnicianViqu Limited is seeking a skilled Service Desk Technician to join their team. As a Service Desk Technician, you will be responsible for delivering high-quality support services to the company's warehouse, office, and stores.Key Responsibilities:Test, build, and configure hardware across the organization.Provide assistance to 250...
-
Teaching Assistant Position
4 weeks ago
Amersham, Buckinghamshire, United Kingdom Supply Desk Full timeTeaching Assistant Job DescriptionWe are seeking a dedicated and passionate Teaching Assistant to join our team at a primary school in the Amersham area. As a Teaching Assistant, you will play a vital role in supporting the development of young minds, helping students grow in confidence, and enabling them to channel their energy in productive ways.Key...
-
Teaching Assistant Position
4 weeks ago
Amersham, Buckinghamshire, United Kingdom Supply Desk Full timeTeaching Assistant Job DescriptionWe are seeking a dedicated and passionate Teaching Assistant to join our team at a primary school in the Amersham area. As a Teaching Assistant, you will play a vital role in supporting the development of young minds, helping students grow in confidence, and enabling them to channel their energy in productive ways.Key...
-
IT Support Specialist
3 weeks ago
Amersham, Buckinghamshire, United Kingdom CPI Selection Full timeIT Service Desk Analyst OpportunityWe are seeking an experienced IT Service Desk Analyst to join our team at CPI Selection. As a key member of our IT team, you will play a vital role in delivering high-quality support services to our office, store, and warehouse teams.Key Responsibilities:Provide first-line technical support and troubleshooting for...
-
IT Support Specialist
3 weeks ago
Amersham, Buckinghamshire, United Kingdom CPI Selection Full timeIT Service Desk Analyst OpportunityWe are seeking an experienced IT Service Desk Analyst to join our team at CPI Selection. As a key member of our IT team, you will play a vital role in delivering high-quality support services to our office, store, and warehouse teams.Key Responsibilities:Provide first-line technical support and troubleshooting for...
-
IT Support Specialist
3 weeks ago
Amersham, Buckinghamshire, United Kingdom CPI Selection Full timeIT Service Desk AnalystWe are seeking an experienced IT Service Desk Analyst to join our team at CPI Selection. As a key member of our IT team, you will be responsible for delivering high-quality support services to our office, store, and warehouse teams.Key Responsibilities:Provide first-line technical support and troubleshooting for IT-related issues...
-
IT Support Specialist
3 weeks ago
Amersham, Buckinghamshire, United Kingdom CPI Selection Full timeIT Service Desk AnalystWe are seeking an experienced IT Service Desk Analyst to join our team at CPI Selection. As a key member of our IT team, you will be responsible for delivering high-quality support services to our office, store, and warehouse teams.Key Responsibilities:Provide first-line technical support and troubleshooting for IT-related issues...
-
IT Support Specialist
3 weeks ago
Amersham, Buckinghamshire, United Kingdom CPI Selection Full timeIT Service Desk AnalystCPI Selection is seeking an IT Service Desk Analyst to join our team. As a key member of our IT team, you will be responsible for delivering high-quality support services to our office, store, and warehouse teams.Key Responsibilities:Provide first-line technical support, troubleshooting, and resolution of IT-related issues across the...
-
IT Support Specialist
3 weeks ago
Amersham, Buckinghamshire, United Kingdom CPI Selection Full timeIT Service Desk AnalystCPI Selection is seeking an IT Service Desk Analyst to join our team. As a key member of our IT team, you will be responsible for delivering high-quality support services to our office, store, and warehouse teams.Key Responsibilities:Provide first-line technical support, troubleshooting, and resolution of IT-related issues across the...
-
IT Support Specialist
3 weeks ago
Amersham, Buckinghamshire, United Kingdom CPI Selection Full timeIT Service Desk AnalystCPI Selection is seeking an IT Service Desk Analyst to join our team. As a key member of our IT team, you will be responsible for delivering high-quality support services to our office, store, and warehouse teams.Key Responsibilities:Provide first-line technical support, troubleshooting, and resolution of IT-related issues across the...
-
IT Support Specialist
3 weeks ago
Amersham, Buckinghamshire, United Kingdom CPI Selection Full timeIT Service Desk AnalystCPI Selection is seeking an IT Service Desk Analyst to join our team. As a key member of our IT team, you will be responsible for delivering high-quality support services to our office, store, and warehouse teams.Key Responsibilities:Provide first-line technical support, troubleshooting, and resolution of IT-related issues across the...
-
IT Support Specialist
2 weeks ago
Amersham, Buckinghamshire, United Kingdom CPI Selection Full timeIT Service Desk Analyst OpportunityWe are seeking a skilled IT Service Desk Analyst to join our team at CPI Selection, a leading multi-channel retailer based in the heart of the Thames Valley.Key Responsibilities:Provide first-line technical support, troubleshooting, and resolution of IT-related issues across the business.Monitor and ensure timely resolution...
-
IT Support Specialist
1 week ago
Amersham, Buckinghamshire, United Kingdom CPI Selection Full timeIT Service Desk AnalystWe are seeking a skilled IT Service Desk Analyst to join our team at CPI Selection. As a key member of our IT team, you will be responsible for delivering high-quality support services to our office, store, and warehouse teams.Key Responsibilities:Provide first-line technical support, troubleshooting, and resolution of IT-related...
Senior IT Service Desk Analyst
2 months ago
We are supporting a dynamic organisation based in the Midlands, seeking a talented Senior IT Service Desk Analyst to join their existing team. This is a full-time permanent position, offering a competitive salary and a chance to make a real impact.
Role OverviewThe Senior Service Desk Analyst will be responsible for the day-to-day operations of the Service Desk, providing troubleshooting and problem resolution for users, resolving escalated issues, and working closely with the IT department to ensure high-quality customer service.
Key Responsibilities- Familiarity with IT Service Desk processes and SLAs.
- Utilisation of advanced technical skills to analyse and resolve technical issues and tasks, including setting up shared drives, mapping network drives, installing and updating software, and network troubleshooting.
- First, second, and third-level call centre support.
- Application deployment using company-approved software distribution mechanisms.
- Retention of ownership of requests and incidents until resolution, communicating status to customers and coordinating resolution with relevant support teams.
- Support for account administration in times of need.
- Active identification, assessment, recording, resolution, or escalation of incidents and service requests, ensuring they are handled within an agreed time limit, within agreed processes, and in a professional and customer-sensitive manner.
- Incident and request management to end-users on technology issues.
- Answering queries by telephone, service desk tickets, and walk-in customers.
- Experience: Minimum 5 years of experience in an IT Service Desk or IT Support role.
- Problem-Solving Skills: Strong analytical skills with the ability to troubleshoot complex technical issues effectively.
- Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Leadership: Demonstrated leadership qualities with a proactive approach to problem-solving and team development.
- Customer Focus: A strong commitment to delivering exceptional customer service and a user-centric approach to IT support.
Hours: Monday – Friday, 9.00am – 5.30pm
Salary: £30,000 per annum
