IT Support Specialist

4 weeks ago


Amersham, Buckinghamshire, United Kingdom CPI Selection Full time
IT Service Desk Analyst Opportunity

We are seeking an experienced IT Service Desk Analyst to join our team at CPI Selection. As a key member of our IT team, you will play a vital role in delivering high-quality support services to our office, store, and warehouse teams.

Key Responsibilities:
  • Provide first-line technical support and troubleshooting for IT-related issues across the business.
  • Monitor and ensure timely resolution of incidents within agreed Service Level Agreements (SLAs).
  • Collaborate with IT staff and end-users to identify and resolve system and technical issues.
  • Support the implementation and maintenance of ITIL principles across the service desk team.
  • Handle out-of-hours escalations and provide on-call support when necessary.
  • Participate in IT-related projects, including traveling to stores or third-party sites for EPOS IT deployments.
Requirements:
  • Proven experience in a technical support or service desk role, preferably in a retail environment.
  • Strong knowledge of retail IT systems and business processes.
  • Excellent customer service skills, with the ability to communicate technical issues to non-technical stakeholders.
  • Familiarity with ITIL frameworks and a commitment to embedding these principles.
  • Flexibility to work in a shift-based environment, especially during peak trading periods.
  • Willingness to travel as required to different company sites or partner locations.

Salary: £29K - £31K

This is an excellent opportunity for an IT professional with a solid technical background and a passion for service excellence to join a thriving retailer.


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