Events Coordination Specialist

4 weeks ago

City of London, United Kingdom Leonardo Royal Hotel St Paul's Full time

Be Yourself - Be Leonardo

At Leonardo Royal Hotel St Paul's, we are seeking a dedicated Cluster Meeting & Events Sales Co-ordinator to enhance our exceptional team in the Meetings and Events sector. We value an enthusiastic, authentic, and approachable individual who thrives in the hospitality environment and is committed to delivering outstanding service to our guests, ensuring they have a remarkable experience with us.

As a Cluster Meeting & Events Sales Co-ordinator, your responsibilities will include:

Key Responsibilities:

  • Overseeing all facets of the Meeting & Events department.
  • Maximizing profitability through effective cost management and supplier negotiations.
  • Upholding consistent service standards to guarantee guest satisfaction while fostering a work atmosphere that aligns with our organizational values.

Essential Qualities:

  • Self-motivated and confident in all guest interactions.
  • Ability to prioritize tasks and delegate effectively while providing training and support.
  • Courteous and focused on delivering a consistently high standard of service.
  • Detail-oriented and driven by high standards.
  • Capable of multitasking in a dynamic environment.

Daily Tasks Include:

  • Managing all inquiries related to meetings and events, whether received via various communication channels.
  • Updating systems with accurate information and generating necessary reports to track progress and opportunities.
  • Ensuring timely distribution of function sheets to relevant departments, with a keen eye on detail.
  • Handling daily conference billing and addressing any related queries.
  • Coordinating brochure requests and ensuring clients receive the necessary information.
  • Maintaining organized files for confirmations and relevant details.
  • Participating in weekly revenue and operations meetings to keep figures current.
  • Identifying and pursuing new sales leads under the guidance of the Sales Manager.
  • Addressing complaints in a friendly and efficient manner to ensure guest satisfaction.
  • Leading site inspections with professionalism.
  • Familiarizing with sister hotels for potential cross-selling opportunities.
  • Implementing the company's customer relations policy and communicating hotel services effectively.
  • Maintaining high standards of personal presentation.
  • Engaging in training and personal development initiatives to enhance performance.
  • Adhering to standard operating procedures for the department.
  • Ensuring cleanliness and safety in work areas and reporting any hazards to management.

Why Choose to Work with Us: Experience practical training, development, and career progression within a vibrant and rapidly growing company. If you aspire to build a career in hospitality, we offer excellent programs to support your journey towards a fulfilling and successful career.

Benefits of Employment:

  • Diverse and engaging work environment - no two days are alike.
  • Flexible working hours that promote a healthy work-life balance.
  • Collaborative culture with a focus on employee satisfaction.
  • Recognition and celebration of milestones and achievements.
  • Opportunities for career development across various locations.
  • Smart uniform provided.
  • Complimentary meals during shifts.
  • Engaging monthly activities to foster team spirit.
  • Annual charity events to support community initiatives.
  • Extensive training programs to enhance skills and knowledge.
  • Employee recognition programs with rewards.
  • Discounted rates for hotel stays for employees and their families.
  • Generous holiday entitlement, increasing with service.
  • Comprehensive benefits package to support employee well-being.

AMRT1_UKCT

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