Technical Support Specialist

1 month ago


Norwich, Norfolk, United Kingdom Syntax Consultancy Full time
Position Overview

IT Support Technician

Permanent Position

Hybrid Work Environment

Salary Range: £28,000 - £36,000 (Dependent on Experience) + Benefits

An experienced 2nd Line IT Support Technician is sought after, particularly those with a background in Managed Service Providers (MSP) and proficiency in Windows Server and IT Networking.

This role presents a remarkable opportunity to become part of a well-established IT services firm. The position offers a hybrid working model, allowing for flexibility with two days per week working remotely.

Employee Benefits Include:

  • 25 days of annual leave (plus bank holidays)
  • Pension scheme
  • Profit-sharing opportunities
  • Private health insurance
  • Gym membership
  • Complimentary parking
  • Enhanced maternity and paternity leave
  • Additional perks

Key Responsibilities and Skills Required:

  • Installation, configuration, and maintenance of IT networks, including Windows Server and desktop environments.
  • Effective troubleshooting, diagnosis, and resolution of IT issues at a 2nd line support level.
  • Engagement in project-based tasks, such as IT deployments, migrations, and system upgrades.
  • Experience working within a Managed Service Provider (MSP) environment.
  • A valid UK driving license and personal transportation are highly preferred.
  • Technical expertise in: Windows Server, Office 365, MS Exchange, DNS/DHCP, Routers, Switches, VPN configuration, Firewalls, SharePoint, Azure AD.


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