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Technical Customer Support Specialist

2 months ago

Norwich, Norfolk, United Kingdom Technique Recruitment Solutions Full time

Technical Customer Support Specialist
Technique Recruitment Solutions is a prominent global machinery manufacturer seeking a dedicated Customer Technical Support Representative to enhance their Technical Services team.

This position entails regular travel both domestically and internationally, averaging 15-20% travel time, with trips lasting between 2 days to 2 weeks. The remainder of the role will be conducted remotely from a hybrid work environment after the probation period.



The organization is well-regarded in its industry, offering not only a competitive salary but also an exceptional benefits package.

Key Responsibilities
1. Drive continuous improvement and enhancement of product performance at client locations.
2. Provide comprehensive Technical Support to clients and agents as needed, executing the essential duties outlined below.
3. Foster effective communication between the company, agents, and clients.

Primary Duties
1. Conduct audits of installed machinery and assess Field Service efficiency.
2. Visit clients as instructed to identify effective labelling solutions for challenging products.
3. Engage in product and component trials.
4. Attain a thorough understanding of all client-related equipment needs.
5. Explore and implement labelling enhancements in collaboration with Engineering and Production teams.