Technical Support Specialist
5 days ago
We are seeking a skilled Technical Support Specialist to join our team at Davies. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, resolving issues in a timely and efficient manner.
Key Responsibilities- Take ownership of technical support items, working to resolve issues for clients in accordance with agreed SLAs.
- Perform deployments to release software fixes to various environments.
- Participate in weekly and/or daily stands ups to confirm priority tasks and deliver updates on work being carried out.
- Collaborate and communicate effectively with other team members and technical and non-technical audiences.
- Manage tasks effectively and accurately track and report on the status of your work, raising any issues encountered.
- Able to own and manage specific pieces of client support and change through to resolution/delivery.
- Organised, able to manage time effectively, prioritise tasks and demonstrate initiative.
- Proactive, autonomous.
- Excellent customer service skills.
- Ability to identify commercial growth opportunities where applicable.
- Applied knowledge of .NET Framework (C# and Visual Basic), ASP.NET Web Forms, MVC and Web Api, Microsoft SQL Server/T-SQL, Windows Server/IIS, GIT, Azure DevOps Pipelines (desirable), Powershell (desirable), and HTML, JavaScript and CSS (desirable).
- A dynamic and supportive team environment.
- Opportunities for professional development and growth.
- A competitive salary and benefits package.
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