Technical Support Specialist

4 weeks ago


Norwich, Norfolk, United Kingdom TEC PARTNERS LIMITED Full time

We are seeking a highly motivated individual to join our Technical Support team as a 2nd Line Technical Support technician. This is a brilliant time to be joining TEC PARTNERS LIMITED, as we have recently entered an exciting phase of growth.

Key Responsibilities:

  • Provide remote technical assistance to a diverse client base, addressing their hardware and software-related issues.
  • Perform basic troubleshooting and resolution of technical issues, including desktops, laptops, printers, and networking devices.
  • Document all client interactions, issues, and resolutions in the ticketing system, ensuring comprehensive records for future reference.
  • Escalate complex technical issues to the appropriate internal teams, following established protocols and ensuring timely resolution.
  • Collaborate with other members of the technical support team to share knowledge, best practices, and contribute to the continuous improvement of the support processes.
  • Ensure high levels of customer satisfaction by addressing client concerns, providing timely updates, and effectively managing client expectations.

Requirements:

  • Strong technical skills and knowledge of hardware and software systems.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong customer service skills and ability to provide exceptional support.


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