Technical Support Specialist
1 day ago
Technical Support Specialist - A leading independent IT Managed Service Provider based in Norwich is looking for a Technical Support Specialist to join their team. As an experienced Technical Support Specialist, you will work as part of a dedicated helpdesk team, handling tickets and escalating issues where applicable. You will complete tasks in a timely and well-communicated manner, working with clients and keeping the senior management team informed.
About the role:
The role will involve providing technical support to a range of companies across the UK, from SMEs to corporate entities, education, healthcare, and local governments. You will be responsible for utilising Cloud services, modern computer hardware, and managed networking infrastructure to deliver solutions that meet the needs of our clients.
Key responsibilities:
- Handling tickets and escalating issues where applicable
- Completing tasks in a timely and well-communicated manner
- Working with clients to deliver solutions that meet their needs
- Keeping the senior management team informed of progress and any issues
Company benefits include:
- Competitive salary: £27,000 - £32,000 depending on experience
- 25 days holiday plus birthday off, plus Christmas shut down (from holiday entitlement)
- Free parking
- Company health insurance plan
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