Client Retention Expert
3 weeks ago
About Citation Ltd.
Citation Ltd. is a leading provider of HR & H&S consultancy services across the UK, offering expert advice and support to SMEs. Our mission is to be the business that colleagues and clients want to work for and with.
Job Summary
We are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for ensuring the long-term success of our customers, identifying opportunities for growth and retention, and building strong, long-lasting relationships with key stakeholders.
Key Responsibilities
- Develop and implement customer success strategies to drive growth and retention
- Build and maintain strong relationships with customers, understanding their needs and objectives
- Identify and capitalize on opportunities for upselling and cross-selling
- Collaborate with internal teams to ensure seamless delivery of services
- Provide exceptional customer service, resolving issues and addressing concerns in a timely and professional manner
- Develop and maintain a deep understanding of customer needs, preferences, and pain points
- Stay up-to-date with industry trends and best practices, applying knowledge to drive business growth and customer satisfaction
Requirements
- Proven experience in customer success, account management, or a related field
- Excellent communication, presentation, and interpersonal skills
- Ability to build strong relationships with customers and internal stakeholders
- Strong analytical and problem-solving skills, with a focus on driving business growth and customer satisfaction
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
What We Offer
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
-
Client Relationship Specialist
3 weeks ago
Wilmslow, Cheshire East, United Kingdom Citation Professional Solutions Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Relationship Manager to join our team at Citation Professional Solutions. As a key member of our customer-facing team, you will be responsible for ensuring the long-term success of our clients and driving business growth through retention and upselling opportunities.Key...
-
Private Client Solicitor
2 days ago
Wilmslow, Cheshire East, United Kingdom Actis Recruitment Full timeJoin Our Team as a Private Client LawyerWe are seeking a highly skilled and experienced Private Client Lawyer to join our team at Actis Legal. As a key member of our Wills, Probate & Tax team, you will play a pivotal role in providing expert advice to our clients on a wide range of matters, including wills, probate, and tax planning.About the RoleAs a...
-
Private Client Solicitor
2 days ago
Wilmslow, Cheshire East, United Kingdom Actis Recruitment Full timeJoin Our Team as a Private Client LawyerWe are seeking a highly skilled and experienced Private Client Lawyer to join our team at Actis Legal. As a key member of our Wills, Probate & Tax team, you will play a pivotal role in providing expert advice to our clients on a wide range of matters, including wills, probate, and tax planning.About the RoleAs a...
-
Client Success Relationship Manager
3 days ago
Wilmslow, Cheshire East, United Kingdom Citation Ltd. Full timeAbout the RoleWe are seeking a highly skilled Client Success Relationship Manager to join our team at Citation Ltd. As a key member of our customer success team, you will be responsible for ensuring the long-term success of our clients.Key ResponsibilitiesDevelop and maintain strong relationships with clients to understand their needs and goals.Work closely...
-
Client Success Relationship Manager
3 days ago
Wilmslow, Cheshire East, United Kingdom Citation Ltd. Full timeAbout the RoleWe are seeking a highly skilled Client Success Relationship Manager to join our team at Citation Ltd. As a key member of our customer success team, you will be responsible for ensuring the long-term success of our clients.Key ResponsibilitiesDevelop and maintain strong relationships with clients to understand their needs and goals.Work closely...
-
Client Retention Manager
3 weeks ago
Wilmslow, Cheshire East, United Kingdom Citation Professional Solutions Full timeJob Description**About the Role**Citation Professional Solutions is seeking a highly skilled and experienced Customer Success Manager to join our team. As a key member of our business development team, you will be responsible for ensuring the long-term success of our customers by providing exceptional service and support.Key Responsibilities:Customer...
-
Analytical Chemistry Expert
3 weeks ago
Wilmslow, Cheshire East, United Kingdom Atomic Talent Full timeJob OverviewAtomic Talent is seeking a highly skilled Lead Analytical Chemist to join our team. As a key member of our analytical chemistry department, you will be responsible for leading complex analytical projects for top pharmaceutical clients globally.Key Responsibilities:Develop and implement advanced analytical methods for API characterization and...
-
Paraplanning Expert
3 weeks ago
Wilmslow, Cheshire East, United Kingdom Recruit UK Full timeAbout the RoleWe are seeking an experienced Paraplanner to join our prestigious team at a leading Chartered financial planning firm in the UK. As a Paraplanning Expert, you will play a crucial role in delivering premier financial advice and exceptional client service.Key ResponsibilitiesProvide high-quality technical support to our financial planners,...
-
Client Success Relationship Manager
6 days ago
Wilmslow, Cheshire East, United Kingdom Citation Ltd. Full timeUnlock Your Potential as a Customer Success Relationship ManagerCitation Ltd. is seeking a talented Customer Success Relationship Manager to join our team. As a key member of our customer success team, you will be responsible for ensuring our clients achieve their goals and objectives through exceptional service and support.Key Responsibilities:Develop and...
-
Client Success Relationship Manager
6 days ago
Wilmslow, Cheshire East, United Kingdom Citation Ltd. Full timeUnlock Your Potential as a Customer Success Relationship ManagerCitation Ltd. is seeking a talented Customer Success Relationship Manager to join our team. As a key member of our customer success team, you will be responsible for ensuring our clients achieve their goals and objectives through exceptional service and support.Key Responsibilities:Develop and...
-
Client Success Relationship Manager
1 day ago
Wilmslow, Cheshire East, United Kingdom Citation Ltd. Full timeJob Title: Client Success Relationship ManagerAbout the Role:We are seeking a highly skilled Client Success Relationship Manager to join our team at Citation Ltd. As a key member of our customer success team, you will be responsible for ensuring our clients have an exceptional experience with our services.Key Responsibilities:Develop and maintain strong...
-
Client Success Relationship Manager
1 day ago
Wilmslow, Cheshire East, United Kingdom Citation Ltd. Full timeJob Title: Client Success Relationship ManagerAbout the Role:We are seeking a highly skilled Client Success Relationship Manager to join our team at Citation Ltd. As a key member of our customer success team, you will be responsible for ensuring our clients have an exceptional experience with our services.Key Responsibilities:Develop and maintain strong...
-
Senior Accountant
1 day ago
Wilmslow, Cheshire East, United Kingdom The Accountancy Recruitment Group Ltd Full timeSenior Accountant | Alderley Edge | £50,000 - £55,000 + suite of benefitsThe OpportunityWe are seeking a highly skilled and experienced Senior Accountant to join our team at The Accountancy Recruitment Group Ltd. As a Senior Accountant, you will play a pivotal role in delivering high-quality services to a personal portfolio of varied businesses.Key...
-
Senior Accountant
2 days ago
Wilmslow, Cheshire East, United Kingdom The Accountancy Recruitment Group Ltd Full timeSenior Accountant | Alderley Edge | £50,000 - £55,000 + suite of benefitsThe OpportunityWe are seeking a highly skilled and experienced Senior Accountant to join our team at The Accountancy Recruitment Group Ltd. As a Senior Accountant, you will play a pivotal role in delivering high-quality services to a personal portfolio of varied businesses.Key...
-
Expedition Travel Specialist
2 weeks ago
Wilmslow, Cheshire East, United Kingdom Rockpool Recruitment LTD Full time{"h1": "Travel Consultant - Expedition Tour Operator", "p": "As a Travel Consultant, you will play a vital role in our client's team, working closely with customers to plan and book their dream expedition adventures. With a passion for travel, particularly expedition and adventure travel, you will be responsible for providing exceptional customer service,...
-
Expedition Travel Specialist
2 weeks ago
Wilmslow, Cheshire East, United Kingdom Rockpool Recruitment LTD Full time{"h1": "Travel Consultant - Expedition Tour Operator", "p": "As a Travel Consultant, you will play a vital role in our client's team, working closely with customers to plan and book their dream expedition adventures. With a passion for travel, particularly expedition and adventure travel, you will be responsible for providing exceptional customer service,...
-
Expedition Travel Specialist
1 week ago
Wilmslow, Cheshire East, United Kingdom Rockpool Recruitment LTD Full time{"h1": "Travel Consultant - Expedition Tour Operator", "p": "As a Travel Consultant, you will play a vital role in our client's team, working closely with customers to plan and book their dream expedition adventures. With a passion for travel, particularly expedition and adventure travel, you will be responsible for providing exceptional customer service,...
-
Expedition Travel Specialist
1 week ago
Wilmslow, Cheshire East, United Kingdom Rockpool Recruitment LTD Full time{"h1": "Travel Consultant - Expedition Tour Operator", "p": "As a Travel Consultant, you will play a vital role in our client's team, working closely with customers to plan and book their dream expedition adventures. With a passion for travel, particularly expedition and adventure travel, you will be responsible for providing exceptional customer service,...
-
Costs and Billing Expert
3 weeks ago
Wilmslow, Cheshire East, United Kingdom CL Medilaw Full timeAbout CL MedilawCL Medilaw is a leading law firm that specializes in medical negligence and serious injury cases. We are committed to providing exceptional service to our clients and are recognized experts in our field.We have a strong team of lawyers and costs specialists who work together to achieve the best possible outcomes for our clients. Our team is...
-
Customer Success Manager
3 weeks ago
Wilmslow, Cheshire East, United Kingdom Citation Professional Solutions Full timeJob DescriptionAre you a seasoned professional with experience in Customer Success, Account Management, or Customer Service, looking for a new challenge? We are seeking a highly motivated Customer Success Relationship Manager to partner with our clients and drive their long-term success.Our Customer Success Relationship Managers are a dynamic team that...