Client Relationship Specialist

3 weeks ago


Wilmslow, Cheshire East, United Kingdom Citation Professional Solutions Full time
About the Role

We are seeking a highly skilled and experienced Customer Success Relationship Manager to join our team at Citation Professional Solutions. As a key member of our customer-facing team, you will be responsible for ensuring the long-term success of our clients and driving business growth through retention and upselling opportunities.

Key Responsibilities
  • Develop and maintain strong, long-lasting relationships with our clients, understanding their needs and requirements.
  • Work closely with other areas of the business to resolve client issues and provide exceptional customer service.
  • Identify and capitalize on opportunities to upsell and cross-sell our services to clients.
  • Collaborate with the sales team to develop and implement targeted sales strategies to drive business growth.
  • Provide regular updates and insights to the management team on client engagement and satisfaction levels.
Requirements
  • Proven experience in customer-facing roles, preferably in a business-to-business (B2B) environment.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • Knowledge of customer relationship management (CRM) systems and software.
What We Offer

As a Customer Success Relationship Manager at Citation Professional Solutions, you will have the opportunity to work with a talented and dedicated team, driving business growth and delivering exceptional customer service. We offer a competitive salary and benefits package, as well as opportunities for professional development and career advancement.


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