Financial Support Specialist
4 weeks ago
Join a leading financial organization as a Financial Support Specialist, where you will play a crucial role in assisting customers facing financial challenges.
Location:
Remote with occasional office collaboration days.
Contract Type:
Temporary to Permanent
Key Responsibilities:
1. Provide exceptional support to customers experiencing financial hardships through various communication channels.
2. Utilize effective questioning and active listening techniques to assess customer situations.
3. Guide customers towards external resources for additional support.
4. Maintain a high standard of customer service throughout all interactions.
Essential Skills:
- Previous customer service experience is essential.
- Strong resilience and problem-solving abilities.
Compensation and Benefits:
- Competitive salary package.
- Opportunities for career advancement for high achievers.
- Access to modern office amenities including a gym and dining facilities.
Working Hours:
During the initial training phase, standard hours will be Monday to Friday, transitioning to a rotating shift pattern thereafter.
Additional Information:
Successful candidates will undergo background checks as part of the hiring process.
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