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Agricultural Service Advisor
2 months ago
Our client, a leading agricultural equipment supplier, is seeking a skilled Agricultural Service Advisor to join their team in the Dorset area. As a key member of the service function, you will play a crucial role in ensuring customer satisfaction and delivering exceptional service standards.
Key Responsibilities:- Ensure service levels are met, with a focus on minimizing downtime and maximizing equipment uptime.
- Assist with Work in Process & Progress in the function, aligned to a 45-day process.
- Collaborate with engineers to resolve technical issues and support the Service Manager in resolving customer complaints.
- Schedule training needs for the department and drive retail sales and service initiatives.
- Implement a First Time Fix methodology to enhance customer experience and ensure service standards are adhered to.
- Experience in a similar role and industry.
- Strong Organisation/Time Management skills.
- Project & Planning skills.
- Complaint handling skills and ability to handle objections.
- Salary: £26,000 - £36,000.
- Working hours: 08:00 - 17:30, Monday to Friday.
- 21 days holiday inclusive of bank holidays.
- Career development and long-term employment opportunities.
- Staff discounts and events.
- Pension scheme.