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Cargo Service Coordinator
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Cargo Service Coordinator to join our team at Kevin Theobald Recruitment Agency. As a key member of our team, you will be responsible for ensuring exceptional customer service experience through the acceptance and management of bookings and customer service functions.
Key Responsibilities:
- Manage the complete end-to-end booking process, ensuring seamless coordination with internal and external stakeholders.
- Interface with UK freight forwarders, overseas offices, interline partners, and Ground Handling Agents (GHAs) to facilitate smooth operations.
- Maintain accurate and up-to-date records in-house and airline systems, including comprehensive data capture.
- Oversee and manage pre-bookings, ensuring timely and efficient processing.
- Act as the primary point of contact for customers, responding to inquiries and resolving issues in a professional and courteous manner.
- Manage capacity control and prioritize tasks to meet customer demands and operational requirements.
- Provide accurate and timely tracking information and post-flight updates to customers.
- Coordinate service recovery efforts to protect customer experience and maintain high levels of satisfaction.
Requirements:
- Proven experience in airline, GSSA, or freight forwarding industries, with a strong understanding of the cargo market.
- Outstanding customer service skills, with the ability to build strong relationships with customers and stakeholders.
- Ability to work in a fast-paced environment, handling multiple initiatives and prioritizing tasks effectively.
- Autonomy in the role, with capacity management and decision-making responsibilities.
- Excellent communication and interpersonal skills, with the ability to articulate complex information clearly.
- Strong analytical skills, with proficiency in IT programs and the ability to plan and organize tasks efficiently.
What We Offer:
As a Cargo Service Coordinator at Kevin Theobald Recruitment Agency, you will have the opportunity to work with a dynamic team, develop your skills and expertise, and contribute to the success of our organization.
