Housing Services Performance Leader

4 weeks ago


Wembley, Greater London, United Kingdom Brent Council-Housing Full time

Are you a dedicated professional in Housing Management with a strong desire to enhance the lives of vulnerable community members?

We are looking for Housing Services Performance Leaders to join Brent's Resident Services team, collaborating with our Tenant Service Managers to deliver outstanding customer support to the community.

This is a pivotal moment to become part of Brent as we embark on an ambitious transformation initiative that prioritizes the Brent community in all our endeavors.

About the Role

As a Housing Services Performance Leader, your primary focus will be on empowering staff to provide exceptional services to tenants.

Your responsibilities will include monitoring Key Performance Indicators (KPIs) to ensure consistent service delivery. You will be tasked with managing and enhancing performance within Brent's Tenancy Service, driving improvements, and fostering a team that takes pride in their work.

Additionally, you will uphold the standards established by the Social Housing Regulation Act 2023, showcasing a commitment to elevating standards and ensuring the safety and quality of our social housing in alignment with this vital legislation.

The Ideal Candidate

To excel in this position, you should be dedicated to achieving positive outcomes for vulnerable individuals, with a strong passion for customer service.

You will be enthusiastic about staff development and eager to cultivate a team that diminishes stigma, enhances outcomes, and consistently delivers excellence.

A genuine interest in Housing and a desire to make a meaningful impact within an organization that values its people is essential.

Working for Brent

Brent is a dynamic London borough celebrated for its iconic Wembley Stadium and rich cultural diversity.

We are committed to fostering a supportive and dynamic work environment where you can truly make a difference.

We provide opportunities for professional growth, a collaborative team culture, and the chance to be part of an innovative and forward-thinking organization. Our hybrid working model allows for office or on-site presence three times a week.

Additional Information

We encourage informal discussions about the role.

Applications will be reviewed regularly, and interviews will be conducted weekly.

Brent Council values the diversity of its community and aims to have a workforce that reflects this, encouraging applications from all sections of the community. We actively promote self-identification of characteristics in the diversity survey section of the application.

We are committed to safer recruitment and safeguarding, promoting the welfare of children and young people, and expect all staff and volunteers to share this commitment. Please note that positions involving work with children, young people, and vulnerable adults are subject to an Enhanced DBS check and other employment clearances.

Brent embraces a positive approach to flexible working.

As a disability confident employer, Brent welcomes applications from individuals with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments during the recruitment process due to your disability, please reach out to us.



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