Senior Product Owner

1 month ago

London, Greater London, United Kingdom Tampa Gardens Senior Living Full time
Job Title: Senior Product Owner

This role is part of our Customer Excellence organization and focuses on technology initiatives for our Customer Support & Professional Services teams using Salesforce Service Cloud, Zendesk, and Certinia.

Key Responsibilities:
  • Partner with stakeholders, business leaders, and architects to define efficient solutions that are easy to implement and maintain in our tools.
  • Ensure that the development team builds a solution that meets the customers' needs and delivers business value.
  • Oversee the development phases from inception to delivery by deeply understanding the business requirements, prioritizing the work for the architects and developers, managing the backlog, and evaluating the progress throughout.
  • Serve as the primary point of contact between Internal IT and various business units, able to gain alignment from cross-functional stakeholders to proposed designs.
  • Proactively identify opportunities to leverage technology for business process improvements and operational efficiencies.
  • Assist with investigations and analysis of any internal systems support escalations.
  • Define and document detailed business process flows and technical requirements in collaboration with architecture, aligned to project goals based on user feedback, that results in comprehensive functional specifications.
  • Meet with both technical management and business unit owners to gather, document, and confirm project requirements while translating them into scope documentation.
  • Plan, manage, and prioritize product feature backlog and development phases. Oversee development stages and evaluate progress at each iteration. Provide feedback to the customer and development teams.
  • Facilitate change management processes, ensuring smooth adoption of new technologies within the organization.
Requirements:
  • 5-7+ years of business analysis and/or process improvement experience.
  • Experience of Salesforce, Service Cloud, and/or Zendesk.
  • Exposure to Customer Support or Services processes (desirable).
  • IT or SaaS experience (ideally within Email/Messaging/Security - but not essential).
  • A deep understanding of key technology platforms and industry knowledge on efficient ways they can be used to enable the business.
  • Be familiar with best-in-class process as used in the software industry.
  • Able to identify and remediate prior customizations and complex processes.
  • Experienced running agile sprints.
  • Able to make quick yet reliable design decisions resulting in efficient, easy-to-maintain software.
About Us:

At Mimecast, we provide the tools, training, and mentorship necessary to elevate your skills and expertise continually. In return, we promise you first-class development, hybrid working, ample rewards with uncapped commission, and a company culture you'll find it difficult not to fall in love with.

In addition to applying, sign up for our Talent Community and stay connected through our career blog, company updates, and events which may be of interest. More importantly, be visible to our Global Talent Acquisition Team and be the first to receive new opportunities which may align with your skills and career aspirations.

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