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Customer Service Representative

1 month ago

Tunbridge Wells, Kent, United Kingdom Office Angels Full time
Customer Service Administrator

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Administrator. As a key member of our customer service team, you will be responsible for delivering exceptional customer support and ensuring that our customers receive the highest level of service.

Key Responsibilities:
  • Handle incoming customer inquiries via phone, email, and on occasion in person
  • Provide accurate and timely information to customers regarding products, orders, and deliveries
  • Resolve customer complaints effectively and efficiently
  • Maintain customer records and update the CRM system
  • Collaborate with other departments to ensure a seamless customer experience
  • Contribute to continuous improvement initiatives to enhance customer service processes
Requirements:
  • Previous experience in a customer service role
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Proficient in using CRM systems and Microsoft Office Suite
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Attention to detail and strong organisational skills
What We Offer:
  • A competitive salary package
  • Opportunities for career growth and development
  • A supportive and collaborative work environment
  • Ongoing training and support to enhance your skills
  • The chance to make a real impact and contribute to the success of the business
  • Opportunity to join the company's social event and fun days throughout the year
  • To join an industry leader who have recently been nominated for a prestigious award

We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities, and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.