Technical Operations Analyst

4 weeks ago

Stockport, Stockport, United Kingdom Scot Lewis Associates Full time

Scot Lewis Associates is seeking a dedicated IT Operations Engineer to enhance our dynamic team. This position is perfect for an individual who is eager to play a pivotal role in maintaining the seamless and secure functioning of workstations, internal servers, and network systems within a global enterprise.

Key Responsibilities:

  • Comprehensive IT Support: Deliver 1st, 2nd, and 3rd line assistance across various time zones, ensuring consistent operational efficiency.
  • System Oversight: Manage daily surveillance, support, and administration of all internal systems, servers, and devices.
  • User Training & Documentation: Develop instructional guides and troubleshooting resources, while providing technical training for users with diverse IT backgrounds.
  • Collaborative Project Work: Partner with the infrastructure team on significant projects, aiding in the deployment of new technologies.
  • Network & Security Oversight: Administer global telephony systems, manage internal networks, and implement robust security protocols.

Skills & Experience:

  • Professional Background: At least 3 years of experience in system support or administration.
  • Technical Proficiency: Strong knowledge of Windows OS (Windows 10+, Server 2012r2+), Mac OS, Microsoft Active Directory, Office 365, and IT Helpdesk software (Sysaid, Jira, Zendesk).
  • Hardware & Networking Knowledge: Familiarity with hardware (HP/Dell/Lenovo), networking (Cisco, Meraki, Ubiquiti), and basic scripting (Powershell/Bash).
  • Security & Mobile Device Management: Understanding of security software (Sophos, CrowdStrike, Bitdefender) and MDM tools (Intune, JAMF, JumpCloud).
  • Monitoring Tools: Experience with monitoring solutions such as Zabbix, Datadog, or New Relic.
  • Interpersonal Skills: Excellent communication abilities, capable of assisting users at all levels.

Why Consider This Opportunity?

  • Competitive Compensation: Salary range between £28,000 and £32,000, based on experience.
  • Flexible Work Arrangement: Hybrid model with occasional office presence.
  • Career Advancement: Opportunities for skill enhancement and professional growth within the organization.
  • Supportive Work Environment: Collaborate in a team-oriented atmosphere where your contributions are recognized.
  • Access to Advanced Technology: Engage with cutting-edge tools and technologies in the IT support realm.

This position provides a unique opportunity to make a meaningful impact within a global organization, with pathways for professional development and exposure to the latest innovations in technology. If you are prepared for a rewarding challenge in your IT career, we encourage you to explore this opportunity.

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