Solar Regional Director

4 weeks ago

Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time
Solar Regional Manager

We are seeking an experienced and customer-obsessed leader to drive regional growth in our Brighton office. As a Solar Regional Manager, you will be responsible for overseeing the end-to-end delivery of solar operations within your region, combining leadership, operational management, and customer-focused strategies to ensure the successful implementation of solar projects from customer enquiry through to installation.

Key Responsibilities:
  • Regional Operational Leadership: Own the operational delivery of solar projects within the region, ensuring that every installation is completed to the highest standards, and support a team of function managers and onboarding specialists to deliver excellent customer service and operational efficiency.
  • Team Management and Development: Lead, coach, and mentor a team of 2-4 multi-skilled team leaders as well as a team of sales and onboarding specialists, fostering a high-performance culture, and ensure teams are equipped with the necessary skills and knowledge through ongoing training and development programs.
  • Customer Experience and Service Excellence: Take ownership of the customer journey from customer enquiry, through sales to post-sale onboarding to installation, ensuring a seamless and positive experience, and handle escalated customer issues, transforming challenges into opportunities to enhance customer satisfaction and loyalty.
  • Business and Performance Management: Drive the achievement of key performance metrics, including sales, installation throughput, team satisfaction, and customer feedback, and collaborate with cross-functional teams to deliver an integrated regional business plan.
  • Quality, Compliance, and Safety: Ensure all solar installations meet high standards of quality, safety, and compliance with industry regulations, and work closely with the Compliance Team to maintain and enhance safety protocols, ensuring a safe working environment for all employees.
  • Strategic Planning and Innovation: Identify emerging trends, challenges, and opportunities in the solar industry and proactively adapt strategies to maintain a competitive edge, and collaborate with other Regional Managers and stakeholders to develop and implement cross-regional initiatives that drive growth and efficiency.
Requirements:
  • Leadership: Strong leadership skills with a track record of managing and developing high-performing teams in a fast-paced environment.
  • Customer Focus: Demonstrated ability to guide teams in delivering exceptional customer service, with a passion for exceeding customer expectations.
  • Operational Excellence: Experience in driving operational efficiency, managing resources effectively, and delivering results in a high-growth environment.
  • Data-Driven Decision Making: Proficiency in using data and analytics to inform decisions, optimise processes, and track performance metrics.
  • Project Management: Strong organisational skills with the ability to manage multiple projects simultaneously and deliver on time and within budget.
  • Compliance and Safety: Knowledge of industry standards, safety protocols, and compliance requirements in the solar sector.
  • Cross-Functional Collaboration: Ability to work effectively across different functions and build strong internal and external relationships.

We offer a unique culture where people learn, decide, and build quicker, with autonomy and a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about. If this sounds like you, we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.

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