Luxury Retail Manager

1 day ago


Grays, Thurrock, United Kingdom Kurt Geiger Full time
About Kurt Geiger

Kurt Geiger, a leading luxury shoe and accessory retailer, has been a cornerstone of British fashion since 1963. With a commitment to innovation and accessibility, we continue to evolve and push the boundaries of covetable footwear and accessories.

Role Overview

We are seeking a highly skilled and motivated Store Supervisor to join our dynamic team. As a key driver of our success, you will be responsible for orchestrating all aspects of store operations, ensuring exceptional customer service, and driving sales through your passion for luxury footwear.

Key Responsibilities
  • Deliver outstanding customer service, ensuring every interaction is memorable and builds loyalty
  • Support the Store Manager in achieving sales targets, operations goals, and company policies
  • Protect and promote the Kurt Geiger brand, maintaining excellent visual presentation and adhering to company guidelines
  • Stay up-to-date with fashion trends and provide expert advice to customers
  • Support team development, performance management, and floor control
  • Assist with customer queries and complaints, ensuring seamless resolution and customer satisfaction
Requirements
  • Previous experience in luxury retail, with a clienteling and service-driven background
  • Management experience at a similar level
  • Excellent customer service skills, with the ability to drive a unique and memorable customer experience
  • Proven ability to drive sales and team performance
  • Impeccable presentation and representation of the luxury/fashion-forward brand
What We Offer
  • Competitive basic salary
  • Generous commission structure
  • Access to gorgeous shoes each season
  • Amazing employee discounts


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