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Customer Service Representative

2 months ago

Woking, Surrey, United Kingdom First 4 Personnel (& Temps) Ltd Full time
Customer Service Coordinator Job Description

A Customer Service Coordinator is required by a local firm in Woking to provide exceptional customer service and support to customers via email and phone. The successful candidate will be responsible for scheduling engineers to repair and service equipment, promoting the benefits of maintenance agreements, and providing administrative support to the team.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Schedule engineers to repair and service equipment, ensuring efficient use of resources
  • Promote the benefits of maintenance agreements to customers, highlighting the cost savings and added value
  • Provide administrative support to the team, including data entry and diary management
  • Liaise with engineers to ensure smooth communication and coordination
Requirements:
  • Previous experience in a customer service or call centre role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Competent in Microsoft Office and able to learn new systems quickly
  • Live locally to Woking or have easy access to public transport
What We Offer:
  • A competitive salary of £30,000
  • A fun and friendly work environment with a great team spirit
  • Opportunities for career progression and professional development
  • A stable and secure company with a strong reputation
  • A range of benefits, including healthcare, pension, and sick pay