Customer Insights Manager

4 weeks ago


Liverpool, Liverpool, United Kingdom Harnham Full time
Job Title: Customer and Market Insight Manager

About the Role:

We are seeking a highly skilled Customer and Market Insight Manager to join our growing CX team. As a key member of our team, you will be responsible for carrying out core research across customer data, panel data, and survey data to build a customer-centric culture across the business.

Key Responsibilities:

  1. Conduct mixed-methods research using both quantitative and qualitative techniques to gather key insights for stakeholders.
  2. Work with various data sources, including internal data, public data, and self-serve data, to identify trends and patterns.
  3. Develop and implement statistical models to analyze data and provide actionable recommendations.
  4. Collaborate with cross-functional teams to communicate insights and drive business decisions.

Requirements:

  1. Strong experience in customer research and mixed-methods techniques.
  2. Proficiency in statistical tools such as SPSS, Q Market Research, R, or similar.
  3. Excellent communication and stakeholder management skills.

What We Offer:

  • A competitive salary of up to £55,000.
  • A fully remote work environment.
  • Opportunities for career growth and development.

How to Apply:

Please register your interest by sending your CV to Lauren McAlister via the Apply link on this page.



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